Tasks

• Contact potential or existing customers to inform them about a product or service using scripts 

• Cold calling 

• Answer questions about products or the company 

• Ask questions to understand customer requirements and close sales 

• Direct prospects to the field sales team when needed 

• Enter and update customer information in the database 

• Take and process orders in an accurate manner 

• Handle grievances to preserve the company’s reputation 

• Go the extra mile to meet the sales quota and facilitate future sales 

• Keep records of calls and sales and note useful information 

Skill Sets

• Understanding of sales process, preferably with customer service experience

• Excellent communications skills 

• Excellent interpersonal skills 

• Outstanding negotiation skills with the ability to resolve issues and address complaints