Dispatching Services | Bandwidth Global

Dispatching
Services

Average Salary/month: $645 - $1050

Tracking and Monitoring: Using GPS and other tracking technologies to continuously monitor the location, status, and progress of various assets (e.g., trucks, shipments, personnel) in real-time.
Communication: Serving as the primary point of contact between drivers or personnel in the field and the company's operational center. They communicate instructions, updates, and respond to any needs or emergencies that arise during transit.
Scheduling and Routing: Deciding the best routes for transportation based on factors like traffic conditions, delivery times, and vehicle availability. They may also be involved in scheduling pickups, deliveries, and coordinating with clients or other departments within the organization.
Problem-Solving: Quickly addressing and resolving issues that occur during transit, such as delays, vehicle breakdowns, or route changes, to minimize disruptions and ensure timely deliveries.
Record-Keeping: Maintaining detailed logs and records of dispatches, including times, routes, incidents, and communications with drivers or field personnel.
Compliance and Safety: Ensuring that all transportation activities comply with relevant laws, regulations, and safety standards. They might also be involved in training personnel on safety practices and protocols.

Strong Communication Skills: the ability to convey information clearly and concisely, both verbally and in writing.
Problem-Solving Ability: The ability to think quickly, assess options, and implement solutions is essential.
Attention to Detail: A keen eye for detail ensures that all data is correctly recorded and that instructions are precisely followed.
Organizational Skills: Being well-organized helps in efficiently managing schedules, routes, and tracking information.
Stress Tolerance: Being able to remain calm and focused under stress is vital.
Technological Proficiency: Familiarity with GPS systems, tracking software, and other technological tools is necessary for monitoring and communicating with vehicles and drivers.
Decision-Making Skills: Dispatchers must make quick and informed decisions regarding routing, scheduling, and handling unexpected issues. This requires analytical thinking and confidence in one’s judgment.
Adaptability and Flexibility: Being adaptable and open to change helps in finding creative solutions to new problems.
Customer Service Orientation: a focus on providing excellent service, including handling complaints and ensuring satisfaction with the company’s services.
Geographical Knowledge: Understanding geography and traffic patterns can be very useful for route planning and troubleshooting.